Grievance Management Software is a full-service platform for identifying and managing grievances, monitoring their status, generating reports and statistics, and proactively resolving issues at all stages. In Grievance redressal mechanism a complaint can be lodged by students, parents, teachers and other non-teaching staff against any discontent or about any lack of action. It is the responsibility of the higher staff to analyze and investigate the lodged complaint and take prompt action quickly.
To inform the authorities about any discontent or lack of action.
To allocate someone for finding the facts of complaint
To carry out the research regarding the grievance submitted.
To find out the solution and send report to the grievant.
Grievance redressal system provides the facility to address a complaint by students, parents, faculty, alumni, and management against any educational institution. All central educational institutions under AICTE should set up Grievance redressal mechanism before commencement of the academic year, which will be beneficial for the students as well as institutions. As per AICTE directive in 2017, it has become necessary for all institutions to have mechanism for online registration of grievance for students and the faculty members.
We hereby explain the process of working of a Grievance redressal system. In the given workflow, in which you will find the steps from filing a grievance to getting a report or solution of grievance.
Grievance Management Software is a full-service platform for identifying and managing grievances, monitoring their status, generating reports and statistics, and probatively resolving issues at all stages.